Refund policy

At WRISTZEN, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or replacement according to the terms below.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective upon delivery.
  • You received a different product from the one you ordered.
  • The product is missing parts or accessories.
  • The product has a manufacturing defect.

Return requests must be submitted within 7 days of receiving the order.

The product must be unused and returned in its original packaging, along with all accessories, tags, manuals, and other items included with the order.

2. Non-Returnable Items

Returns may not be accepted for:

  • Products damaged due to misuse, accidents, or improper handling.
  • Products showing signs of wear or alteration.
  • Products returned without original packaging or accessories.
  • Products returned after the 7-day return period.
  • Products damaged after delivery due to customer handling.

3. How to Request a Return

To request a return, contact us at:

Email: wristzenstore@gmail.com

Please include:

  • Order number
  • Name used for the order
  • Reason for return
  • Clear photos/videos of the product and packaging, if the product is damaged or defective

Our team will review your request and provide further instructions if the return is approved.

4. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method where applicable.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

5. Replacement

If your product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to product availability.

6. Shipping Charges

If the return is due to a damaged, defective, or incorrect product received from WRISTZEN, we may cover the applicable return shipping cost.

For returns due to reasons other than product defects or our error, return shipping charges may be the customer's responsibility.

7. Damaged Products

Please check your package when you receive it. If the product or packaging appears damaged, take clear photos/videos before opening or immediately after opening the package and contact us at wristzenstore@gmail.com.

8. Cancellation

If you want to cancel an order, contact us as soon as possible at wristzenstore@gmail.com.

Orders that have already been shipped may not be eligible for cancellation and may need to follow our return process.

9. Contact Us

For any questions regarding returns, replacements, or refunds, please contact:

WRISTZEN
Email: wristzenstore@gmail.com

We will be happy to assist you with your request.