Shipping policy

At WRISTZEN, we aim to process and deliver your order safely and as quickly as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive tracking information through the contact details provided during checkout.

2. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier service, weather conditions, holidays, or other circumstances beyond our control.

Remote and certain non-serviceable locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any free-shipping offer will be subject to the terms mentioned on the website or promotional offer.

4. Order Tracking

Where tracking is available, tracking details will be shared after your order has been dispatched.

You can use the tracking information provided to check the current status of your shipment.

5. Delivery Delays

WRISTZEN is not responsible for delays caused by:

  • Incorrect or incomplete delivery information provided by the customer

  • Courier service delays

  • Weather or natural events

  • Public holidays

  • Transportation disruptions

  • Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact us at wristzenstore@gmail.com.

6. Incorrect Address

Customers are responsible for providing accurate shipping information during checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

7. Damaged Package

If your package appears damaged at the time of delivery, please take clear photos/videos of the package and product and contact us as soon as possible at wristzenstore@gmail.com.

Please refer to our Return & Refund Policy for information regarding damaged or defective products.

8. Contact Us

For shipping-related questions, please contact:

WRISTZEN
Email: wristzenstore@gmail.com